FAQ
What material is used in the jewelry?
All our jewelry is made of stainless steel with an 18k gold PVD coating. Physical Vapor Deposition (PVD) is a process used to coat metals, in the case of our jewelry, covering stainless steel. This technique provides higher quality and durability to the jewelry compared to a regular gold plating.
Do the jewelry items come with a warranty?
We offer a 3-year warranty on all our jewelry. If you encounter any issues with your purchase within this period, please contact us for assistance.
Where can I find the ring size chart?
You can find the ring size in the Size Guide page.
What are the shipping costs?
You can check the cost in the Shipping section or in the shopping cart before completing the purchase.
Which payment methods are available?
We provide various payment options to make your purchase easier and secure. You can choose from:
- Multibanco
- Paypal
- MasterCard
- VISA
- AMEX
- Shop Pay
- Google Pay
- Apple Pay
All payments are processed in a secure environment, ensuring the protection of your financial data.
How can I track my order?
We will send you a tracking number once your order is shipped. You can use this number to track the status of your delivery.
What is the return policy?
We offer a 20-day return policy after delivery. If you are not satisfied with your purchase, you can return it for an exchange or refund.